How much do you care about your customers?

At HealthSpark we’re in the start-up phase, so we’ve taken to ringing customers who register but don’t order. The results have been fantastic. Customers are bowled over that we care enough to ring, and we start by asking them what they think of the site, and then we email them a £5 voucher to say thank you for telling us.

This shouldn’t just be the activity of a start-up. If someone bowls into your shop, you should talk to them. Consider LiveChat, or better still call them.

July 12, 2008 | Filed Under Business, Site recommendation 

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